Filing an insurance claim

There are two scenarios where you can file an insurance claim. The first is due to damage. The second option is due to loss or theft.

Please note that regardless of the scenario, ArtPort will need to coordinate with you, the shipping carrier, and our insurance partner. As a result, the claims process may take up to 6 weeks to complete.

We will make every effort to shorten this time-frame where possible, however our ability to do this is limited.

Filing a damage claim

In order to make a claim, you must satisfy the following conditions:

1. The shipment must have a 'Completed' status.
2. The claim must be made within 30 days of arrival.

Assuming your shipment meets these conditions, please contact our support team to begin a claim...

Process and requirements

We will start the process by reviewing the condition report photos that have been submitted. If we are satisfied that your claim is genuine, then we will follow-up with you. You may be asked to provide further documentation, including but not limited to:

1. A recent appraisal or proof of sale.
2. Additional photos of the damage.

Once we have this information, we will submit a claim on your behalf to our insurance partner. If the claim is honored, then a payment will be made to the sender's bank account. If the claim is rejected, we may need to request further information from you before appealing.

Filing a loss claim

In order to make a claim, you must satisfy the following conditions:

1. The shipment must have a 'Shipped' status.
2. The claim must be made within 30 days of being shipped.
3. The carrier must have confirmed that the shipment is missing.
4. The loss cannot have occurred after the shipment is delivered.

Assuming your shipment meets these conditions, then you can file a loss or theft claim by contacting us directly.

Process and requirements

We will start the process by confirming with the carrier that the shipment has been lost or stolen. Once verified, you may be asked to provide further documentation, including but not limited to:

1. A recent appraisal or proof of sale.
2. A signed settlement agreement.

If the claim is honored, then a payment will be made to the sender's bank account. If the claim is rejected, we may need to request further information from you before appealing.