Privacy Policy

Effective Date: April 1st, 2025

At ArtPort ("we," "us," "our"), we value the privacy of our customers ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our online art shipping services, including placing orders, receiving shipments, and uploading photos for insurance purposes.

By using our services, you consent to the collection and use of your personal information as outlined in this policy.

1. Information we collect

We may collect the following types of personal information when you interact with our services:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit card details or other payment methods (handled by a secure third-party payment processor).
• Shipping Information: Details regarding the art shipment, such as shipping addresses and the art pieces being shipped.
• Photographs: Photos of the art, both before and after packing, for insurance purposes, as well as any photos for damage claims.
• Device and Usage Information: Information about the device you use to interact with our website, including IP address, browser type, and browsing activity.

2. How we use your information

We use the information we collect for the following purposes:

• Order Processing: To process your order, including sending you an empty box, arranging shipment of the packed box, and coordinating with shipping carriers.
• Insurance Purposes: To store and evaluate photos you upload for insurance coverage or claims.
• Customer Support: To assist with any queries or issues related to your shipment, insurance claims, or other services.
• Communication: To send you order updates, shipping notifications, and other relevant communications.
• Improvement of Services: To enhance our website, customer service, and overall user experience.

3. Sharing your information

We will not sell or rent your personal information to third parties. However, we may share your information with trusted third-party partners for the following reasons:

• Shipping Carriers: We share your shipping details with carriers to ensure timely and accurate delivery of your art shipments.
• Payment Processors: Payment information is processed through a secure third-party. We do not store your payment details.
• Service Providers: We may share your information with third-party vendors that help us provide services (e.g. insurance providers for claims handling).
• Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights.

4. Data security

We take reasonable measures to protect your personal information, including using secure connections (SSL) for data transmission and employing industry-standard encryption to protect sensitive data.

However, please note that no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

5. Your rights and choices

You have the right to:

• Access: Request a copy of the information we hold about you.
• Update or Correct: Request that we update or correct any personal information we hold about you.
• Delete: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email.

To exercise any of these rights, please contact us.

6. Retention of your information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

7. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.