We are here to help you with any and all questions, issues or problems that you may have when using the platform. Before reaching out, please check the guides below to see if they address your issue.
Explore a range of articles aimed at helping you tackle and resolve the most common issues.
Acceptable shipment addresses
Discover which addresses our carrier partners support.
Filing an insurance claim
Learn how we handle claims for loss or damage.
Formatting telephone numbers
Learn how to structure international phone numbers.
Formatting tax numbers
Learn how to provide your tax number for invoicing.
Understanding membership roles
Discover the levels of access that can be granted.
Deleting your account
Discover how and when you can remove your account.
Please note that in many cases, these kinds of actions are permanent and cannot be reversed.